Team members include Interceptors, multi-lingual Guides, Interviewers, Moderators, Proctors, IDI Interviewers, and Proctors experienced in 2-D, 3-D, and VR projects. We also have quality note takers, In-home interview support, experienced front desk support/management, client liaisons, focus group support staff, on-site recruitment/confirmations/reschedules, and real-time quota management staff. From intense 1500-person studies to intimate IDI’s and Intercepts, POINT professionals are experienced and trained in supporting multiple styles of research studies. Project Management is a particular strength. Starting with clear and consistent communication, POINT sets up and manages projects using best-practice logistics while maintaining quality and staying within budget.
Our team has consistently proven to be professional, well trained, and versed in research etiquette. The difference is in the details and our clients notice. We are not just a bunch of warm bodies; we help with set up, tear down, marking floor positions and even our guides care about their work and actually “guiding respondents” through a study – with a smile.
Professionals who know to greet respondents and truly guide them through the process, ensuring they are where they are supposed to be when they’re supposed to be there. All are train to become interviewers as they progress.
1:1 interviewing following a provided questionnaire. This level knows how to probe. All have worked static projects, with most having at least limited experience with dynamic. This level has worked multiple projects for at least 2 years.
In-depth probing in both dynamic and static studies. This level is experienced in open ends that require depth and detail. When a rating alone doesn’t suffice, they get to the “why” behind the number. Many of these professionals have a wide array of experiences, including Virtual Reality moderating, IDI moderating, and
working with respondents through multiple modules.
From tablet programming
and syncing to on-line registration and live check-in/out processes and incentive distribution. Proactive confirmation and “where are you”
calls, including open communication with recruiting agency.
Choosing and scheduling respondents to
participate in focus groups when they meet assigned qualifications. POINT can provide all necessary items for front desk.
Many of the POINT team members are experienced working with recruits in
multiple situations. We have saved failing quotas with on-site recruiting and re-scheduling efforts.
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